Appendix

Feature Flags

We allow feature flags to be turned on/off using headers following the pattern of

• x-feature-fnol--name

where name is a feature. using the strings on or off to put the feature on or off.

The current available feature flags are:

• x-feature-fnol--error-shape

This flag is off by default, and re-shapes the error array in 422 responses for Claim Submission, examples can be seen in the claim submission responses in this documentation

Section Field Types

These are the section field types which are possible in the FNOL

• string

  • return a string

• email

  • return a string representation of a valid email (eg. "[email protected]")

• date

  • return a string representation of a date (eg. "2019-03-25")

• datetime

  • return a string representation of a date and time (eg. "2019-09-09 12:15:31")

• numeric

  • return a number

• url

  • return a valid url

• boolean

  • return true or false (JSON boolean)

• enum

  • return one of the options for the field (eg: "red")

• geolocation

  • return a JSON object with latitude and longitude properties

• file

  • return array of file UUIDs, obtained from the file upload endpoint

• set

  • return an array of selected options for the field

• country

  • return a ISO 3166-2 country code (eg. "AU")

• currency

  • return a ISO 4217 currency code (eg. "AUD")

Section Field Validations

These are the validations currently supported for a section field.

• length

  • how short/long a string field should be

  • options: min, max

• numeric

  • how low/high a numeric field should be

  • options min, max

• multiselect

  • how many items should be included in an array (used with set fields)

  • options min, max

• float

  • numeric field should include decimal(s)

  • no options

Status Categories / External Statuses

All claim statuses are grouped into a finite set of what we call "external statuses" or "status categories", that are used for easier communicating the status of a claim. The following is the list of these statuses:

• Submitted

• Under Assessment

• Action Required

• Payment Processing

• Payment Complete

• Processing

• Declined

• Settled

• Duplicate Claim

• Under Review

• Closed

• Withdrawn

Typically claims are typically considered completed when they are either in Declined, Settled or Payment Complete status - but in reality, it could be some othe other less common ones such as Closed , Withdrawn or Duplicate Claim.

Whether a claim ends up going through Payment Completeor Settled largely depends on whether it is paid online or offline.

Due to the nature of insurance claims, most claims do not truly become "closed" for a long period of time (ie. while the policy is in effect). Some of these other statuses are there to capture various edge cases.