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API Specification
  • Introduction
  • Integration Checklist
  • Common Use Cases
    • Events / Tickets
    • Travel / Accomodation
    • Property / Renters
    • Parcel / Shipping
    • Product / Retail
  • API Authentication
  • Idempotency Keys
  • Rate Limits
  • Purchase Workflow Overview
    • Quote Request for Policies
      • Fast Quote (Optional)
      • Displaying the Quote
      • JS based offer display
    • Payment Process
      • Single Payment
      • Dual Payment
    • Booking
      • Instant Booking
    • Insurance Opt-Out
  • Cancellation Workflow
  • Modification Workflow
  • Renewal Workflow
  • Instalments Workflow
  • Claim
  • Policy Management
  • XCover Quote Package State
  • API Responses
    • Quote/Policy Status
    • Error Management
    • Error Types
  • Data Formats
  • Webhooks
  • Apple Private Relay
  • FAQs
    • Events / Tickets FAQs
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  1. Common Use Cases

Events / Tickets

Event cancellation insurance or warranties - Offered via event or ticket booking platforms

PreviousCommon Use CasesNextTravel / Accomodation

Last updated 1 year ago

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Ticket and event sales services can present relevant cancellation insurance or ticket warranty policies in the event purchase booking path. Commonly, partners will integrate XCover using two key purchase process API calls: and . See a collection of common requests for this integration type, by contacting your CSE. Most integrations follow the below high level flow of events:

1. User browses event options and 2. Selects a event/ticket package 3. Partner platform sends a quote package payload to the create quote endpoint 4. User selects insurance options 5. User pays for tickets and insurance at checkout 6. 7. Partner sends a booking request to the create booking endpoint 8. XCover sends confirmation email including policy details and partner sends purchase confirmation and tax invoice.

Post sale processes

In circumstances where a customer chooses to purchase tickets, but not the insurance offer. An opt-out request is used to notify XCover of a non-opted insurance quote. This assists with pricing and product offer data analysis and ultimately improved offers and sales results.

- Only non financial modifications are applicable for this policy type.

- Due to the nature of event/cancellation policies cancellations are restricted in line with relevant regulations.

Modification
Cancellation
Opt-out process
create quote
create booking
Payment collection