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API Specification
  • Introduction
  • Integration Checklist
  • Common Use Cases
    • Events / Tickets
    • Travel / Accomodation
    • Property / Renters
    • Parcel / Shipping
    • Product / Retail
  • API Authentication
  • Idempotency Keys
  • Rate Limits
  • Purchase Workflow Overview
    • Quote Request for Policies
      • Fast Quote (Optional)
      • Displaying the Quote
      • JS based offer display
    • Payment Process
      • Single Payment
      • Dual Payment
    • Booking
      • Instant Booking
    • Insurance Opt-Out
  • Cancellation Workflow
  • Modification Workflow
  • Renewal Workflow
  • Instalments Workflow
  • Claim
  • Policy Management
  • XCover Quote Package State
  • API Responses
    • Quote/Policy Status
    • Error Management
    • Error Types
  • Data Formats
  • Webhooks
  • Apple Private Relay
  • FAQs
    • Events / Tickets FAQs
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  1. Common Use Cases

Travel / Accomodation

Travel Insurance such as Comprehensive, Medical, Baggage, Cancellation, Smart Delay, Insolvency, and more - Offered via Online Travel Agents and other platforms.

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Last updated 1 year ago

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Online Travel Agents (OTA's) and Accommodation platforms selling flights, hotel bookings, experiences and travel packages can seamlessly present relevant travel insurance policies in the purchase booking path. Commonly, partners will integrate XCover using two key purchase process API calls: and . See a collection of common requests for this integration type Most integrations follow the below high level flow of events:

1. User browses travel options and; 2. Selects a travel offer 3. Partner platform sends a to the create quote endpoint 4. User selects insurance option/s 5. User pays for travel and insurance at checkout 6. 7. Partner sends a to the create booking endpoint 8. XCover sends confirmation email including policy details, Partner sends purchase confirmation and tax invoice.

Post sale processes

Opt-out process

In circumstances where a customer chooses to purchase travel, but not the insurance offer. An opt-out request is used to notify XCover of a non-opted insurance quote. This assists with pricing and product offer data analysis and ultimately improved offers and sales results.

Where a partner operates a management service for booked travel services, modifications to policies may be submitted to adjust for trip length (financial adjustment), or basic updates such as address changes for a policy profile (non-financial adjustment)

Should a partner need to facilitate travel and policy cancellation (note that this differs from trip cancellation policies, which due to their nature, may not be cancelled), the below workflow should be referenced.

Modification
Cancellation
💡
create booking
quote package payload
Payment collection
booking request payload
create quote