Product / Retail

Product Insurance or Warranties

Retail platforms and marketplaces can seamlessly present relevant warranty and insurance policies in the purchase path. Commonly, partners will integrate XCover using two key purchase process API calls: create quote and create booking. Depending where the offer of insurance is provided (at product page, cart page, or between as a product is added to cart), a single product quote or package quote can be used. See a collection of common requests for this integration type Most integrations follow the below high-level flow of events:

1. User browses product options and; 2. Selects a product to cart (or arrives at a product page etc.) 3. Partner platform sends a quote package payload to the create quote endpoint 4. User selects insurance option/s 5. User pays for product/s and insurance at checkout 6. Payment collection 7. Partner sends a booking request to the create booking endpoint 8. XCover sends confirmation email including policy details, Partner sends purchase confirmation and tax invoice.

In-Store CG Portal Process

For in-store purchases, sales associates can utilize the Cover Genius Portal on an iPad or similar device. The online form requires a few details about the product and some customer and payment information to protect a customer's purchase(s).

Post sale processes

Cancellation Should a partner need to facilitate policy cancellation (for example, a product return, or order cancellation), the below workflow should be referenced.

Opt-out process

In circumstances where a customer chooses to purchase products, but not the insurance offer. An opt-out request is used to notify XCover of a non-opted insurance quote. This assists with pricing and product offer data analysis and ultimately improved offers and sales results.

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