# Events / Tickets FAQs

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<summary><strong>What happens if the event is cancelled, does the customer get a refund on insurance, do we cancel the insurance?</strong></summary>

If the event is cancelled then it is recommended to send a /cancellation request including the `reason_for_cancellation` as `"Event cancelled"`. A refund will be issued to the customer only within the cooling off period. This period depends on region. For this reason it is recommended to perform a cancellation preview and confirmation and refund the amount returned in the preview response.

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