Events / Tickets FAQs

FAQs specific to insurance policies in the events space

What happens if the event is cancelled, does the customer get a refund on insurance, do we cancel the insurance?

If the event is cancelled then it is recommended to send a /cancellation request including the reason_for_cancellation as "Event cancelled". A refund will be issued to the customer only within the cooling off period. This period depends on region. For this reason it is recommended to perform a cancellation preview and confirmation and refund the amount returned in the preview response.